Frequently Asked Questions
Please read our FAQ before sending us a message.
Delivery charges will depend on the item weight and your postcode. Post is automaticallycalculated at checkout.
Post cost can be checked before checkout. Add the item to your cart, view cart and enter yourpostcode in the calculate shipping option.
We accept Mastercard, Visa, American Express, Paypal and Afterpay. Bank deposit can be arranged ifthis is preferred.
We will usually ship within 2 business days of order being received. If this cannot be done due to unforeseen circumstances we will contact you to advise of this. Delivery time from then will depend on Australia Post.
Under normal circumstances we aim for:
Same state: 2–5 business days
Interstate (metro to metro): 3–6 business days
Credit card transactions on our website are handled by Stripe. Stripe exceeds the most stringent security standards using ssl encryption and are PCI compliant level 1.
Our website is security assured by SSL encryption.
Once we receive your order it will be processed, packed and posted out within 2 business days. A tracking number will be sent.
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Yes an invoice will be emailed to you.
If you have any further questions about our garden and home decor products, please don’t hesitate to contact us today. Customers are also welcome to drop in for pickup or inspection, but times would need to be arranged in advance by calling us or submitting a message through the contact form.